Privacy policy

Novabridge Technologies Pty Ltd (ABN 90 694 647 357) respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Your name, email address, phone number and delivery address when you order or create an account.
• Your order history, and basic records of sign-ins to staff and customer accounts for security.
• If you create an account: saved delivery addresses and your phone number. You can edit or delete them any time under My account.
• We do not see or store your card number. If you choose to save a card, Stripe keeps it and we hold only a Stripe customer reference and display details (brand, last 4 digits, expiry). Payments are handled by Stripe, which has its own privacy policy.

How we use it

• To process and deliver your order, send receipts and tax invoices, and answer your questions.
• To keep the shop secure and prevent fraud.
• To meet tax and record-keeping obligations. Australian tax law requires us to keep business records for several years.

Who we share it with

Only with service providers who help us run the shop: Stripe (payments), couriers such as Australia Post (delivery), and our email and hosting providers. We do not sell your information.

Cookies

We use only the cookies needed for the shop to work, such as your cart and sign-in session. We do not use advertising cookies.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a complaint, by contacting us. If you are not satisfied you can contact the Office of the Australian Information Commissioner (oaic.gov.au).